Your assistant is assigned specifically to you and is 100% dedicated to your company. You are not sharing the assistant with anyone else.
Yes. Your assistant already has experience working as a virtual assistant for American companies. In fact, they already have experience working for an American real estate company. All of our agents have been trained and worked with our sister company Prosper Real Estate based in Eau Claire, Wisconsin.
Yes. All of our assistants have some sort of secondary education after High School.
Yes, all of our virtual assistants have been trained to take incoming phone calls and listen to caller issues and take accurate notes. They will then delegate the issue to the appropriate member of your team. However, we do not recommend they answer your phones until after they have worked with you for several months. Putting your assistant in a situation where they need to answer quickly without getting verification if their response is correct does not put them in a position to succeed for you.
English is spoken as an official language of the Philippines. All of our assistants speak fluent english, they do however have a distinguishable accent that is much different than an American accent.
It is a 14 hour time difference between Cebu City, in the Philippines and Central Standard Time Zone in Chicago, Illinois. The assistant is 14 hours ahead (13 in the summer when it is not daylight savings time). The assistant will work whenever they are needed for your business, 5 days a week and up to 9 hours a day with a 1 hour break.
All of our assistants are equipped and educated on how to use Google applications including GMAIL, Google Docs, Google Sheets and Google Drive and Google Hangouts. They are also well versed in Microsoft Office products. They have been trained using Appfolio for property management software. Jivochat for chatting on websites, and Ring Central for talking on the phone.
The easiest way to communicate with your assistant is through email for items that do not need to be addressed quickly, google hangouts for chatting and receiving quick responses, and using the file storage system Google Drive to share documents. They can also send text messages from their telephone number.
Perhaps, better than asking what an assistant is capable of is asking what they are not capable of. Prosper has seen that an assistant can be trained on almost any task but it depends on how much time the owner is willing to invest into training the assistant. Prosper does not recommend having any assistants handle any company funds, transfer money in any facet for the business nor have access to rental application data such as social security numbers. Prosper is not responsible if an owner client allows their virtual assistant to handle any financial matters for the company. We also do not recommend having any Prosper assistants send out leases of draft any legal contracts creating a relationship between yourself and a 3rd party. Prosper will not be held responsible for any legal contracts that are drafted without their permission.
Many of our assistants help with reconciling payroll, timesheets and mileage reimbursements. We do not recommend allowing assistants to have the ability to handle money on behalf of your company and Prosper does not accept any liability if the owner decides to give their assistant this privilege.
Email help@lenderassistants.com a client relations representative will schedule a 1-on-1 meeting to see how we can help you grow.
Proud professional member of:
National Association of Mortgage Brokers (NAM)
Mortgage Bankers Association (MBA)
National Association of Professional Mortgage Women (NAPMW)
National Association of Hispanic Real Estate Professional (NAHREP)
National Association f=of Independent Housing Professionals (NAIHP)
